Welcome to RCNET Chemicals!

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Frequently Asked Questions

What will show on my banking statement?
We use different descriptors, You can see your order email invoice an update which informs you of the payment descriptor, If you have any questions please contact us. 

Do you ship to my country?
We ship to all countries except Russia, Ukraine and Austraila

Has my order been shipped yet?
All orders will receive email updates in all stages of the order process we have a four-stage process as listed below:

1. Pending Payment - Your order has been successful and is now awaiting to be processed.
2. Payment Received- Your funds have now been received.
3. Awaiting Shipment - Your order has now been prepared and is waiting to be dispatched.
4. Complete/Shipped - Your order has now been shipped.

If your payment/order was not successful you will get a failed/cancelled status.

If you have not yet received any emails then please check your junk mailbox as some emails are directed there. You may also log into your account and see the status of your order at any time. 

What are my payment options?
We currently accept Bank Transfers, Bitcoin.

Why is my payment been failed/cancelled?
Please be sure to add the correct shipping/billing address that your card is registered to or your payment will automatically be declined by our payment processor, If your purchase is international then please note that some credit & debit cards are set up for domestic use only and will not allow international transactions, however in most cases you can call your card issuer and authorise the payment.

How long should my order take to arrive?
Order average delivery time is  5-to-10 business days worldwide

Do you offer Express Shipping?
Yes, we can give you an individual quote for any order, please contact us prior to your order and we can arrange the best method and present you with a quote. 

How much can i order from you?
We have the facility to supply orders from 10g up to multiple kilograms, Please contact us for a quote. 

Do you accept Paypal?
No, we do not accept Paypal, it's against Paypal's terms and conditions to take payment for Research Chemicals.

Do you supply free samples?
No, we do not supply free samples, there is sample amounts for sale on the website and very reasonably priced. 

I ordered the wrong item can i return or replace it?
No sorry, due to the nature of the business all sales are final, you have from the time of purchase to the time of dispatch to cancel or amend your order. no exceptions

Is your company legit?
The answer is yes we are 100% legitimate, You can search online for online reviews and rating left by past customers, they are easy enough to come by. 

How will my order be packaged?
All orders are packaged very discreetly in padded envelopes with heat-sealed sachets inside, no mention of products names or the website name on the out side of the packages. 

How can you guarantee my order will arrive at my address?
If your order does not arrive we will simply reship it free of charge after 21 business days if you shipping country is not on our red list, We will only allow 1 free reship. We can only offer reships on orders that have been shipped with a trackable delivery option. If your order is over the value €700 then you will only be entitled to a 50% reship.

Can you call the mail service and see why my order has been delayed?
No, we will not call or chase up orders until the 15 business days period as passed. We will reship the order after 15 business days if its not arrived and then file a claim for a lost package.

Do I get a tracking number with my order?
Yes, all orders are supplied with a tracking numbers unless you select the no tracking/no insurance option. 

Do you have a product that's not listed on your website?
We can source most products in bulk quantity If there is a product you are interested in you can contact us.

My order has not arrived after 15 business days, can i have a refund instead of a reship?
No, you will not get a choice of a refund, we are kind enough to offer 1 free reship which is more than some vendors offer - a refund is out of the question. 

Can you guarantee my order will be here before a certain date?
No, we do not offer any guaranteed shipping dates, all estimated shipping dates and times are that of other carriers. If you have any complaints regards shipping times please take that up with the shipping/postal company.

What carrier service do you use?
For all standard orders, we use EMS, TNT, China Post, Hong Kong Post or DHL.

I have seen prices cheaper than yours on another website, will you price match?
Yes, as long as the website is a trusted, reputable vendor. 

I am a regular customer can I have a discount?
No, we will decide when we offer discounts and normally you will be notified by email so be sure to make an account to take advantage of all discounts and offers.